We've collected the most common questions we get from people and provided the answers below. If you have a question that isn't covered here, give us a shout.
Txt2Give is for any registered charity that is recognized by the governing agency where your organization's legal entity is registered. Please see our Terms of Service for more info.
Extremely simple! All the donor has to do is send a text message, follow a few simple steps, and their donation is charged to their debit or credit card.
The main benefit of Txt2Give is convenience. Almost every one of us carries around our mobile device everywhere we go.
At Txt2Give, we've turned the smartphone into a personal giving device! Allow donors to give from anywhere, anytime. Not just during church service or while attending a specific event.
Absolutely not! We don't like contracts, and aren't going to impose one on our customers. You have the freedom to give us a try and leave anytime you'd like. We know once you implement Txt2Give in your organization, and your donors see how easy it is to give, you won't want to leave.
Every organization's donors are different, but we provide some great customized Rollout Resources to make it as easy as possible to introduce text giving to your donors.
But this is why we offer a Free Trial! We won't bill your credit card until you raise your first $250, or 30 days passes. Which ever comes first.
Your organization will receive a 10-digit phone number unique to your organization, and in the area code you provide when you sign up.
Deposit schedules depend on which gateway you're using, but most are 1 business day. If you know which gateway you'll be using, click the chat bubble at the bottom right and let us know. We can tell you when you can expect your deposits.
Yes! If your organization is located in the United States, you will have access to a 6-digit short code if you wish to use it.
No. Donations are charged to the donor's credit card, which they register at the time of their first donation.
There are a few reasons:
After reading all of this, we're confident that you'll see that collecting donations through credit card using Txt2Give is the smarter choice.
Your account is created and activated instantaneously as soon as you sign up. You can have it completely set up in a matter of minutes and ready to accept donations, depending upon the gateway and merchant account you'll be using!
Most likely, the answer is yes! Our platform works with over 100 gateways. If you already have one you want to use, ask if it's compatible.
The minimum information required during the one-time donor registration step is name, email address and credit card info. You can optionally collect the donor's address.
We take security very seriously at Txt2Give. Our team has many years worth of experience developing software that handles electronic payments. Bank-level encryption is used when transmitting your donor's credit card data to our secure processor, and sensitive credit card information never enters Txt2Give. It's transmitted directly from the donor's mobile device to the payment processor.
We currently service the U.S. and Canada at the moment. We are expanding to other countries soon!
Donors can pay with credit cards, as well as debit, gift and prepaid cards that bear supported card brand logos. The set of card brands you can accept depends on where you're located:
Absolutely! You can set up as many causes as you wish with Txt2Give. When more than one cause is configured in our system, your donors will be presented with a list of causes from which to choose. All at no additional cost.
Of course! All data belonging to your organization can be exported from the Txt2Give Dashboard in CSV format.
Donors can update their card effortlessly with Txt2Give. They simply text Update card to your organization's unique ten-digit Txt2Give number, and then follow the instructions.
We have plans starting as low as $25/month. Billing will begin after the free trial period and continue on a monthly basis until cancelled. Per donation fees vary depending on which gateway you use with our platform.
All of them! Your organization isn't charged for text messaging. It doesn't matter if you process 1 or 100,000 donations. All text messages are free!
Nope! You only pay a low monthly fee and transaction fees. That's it.
Nothing! Integration with your Fellowship One account is quick and simple, and doesn't cost a thing.
Absolutely! We've made it extremely simple to link your Fellowship One account and specific Funds and Sub-funds to Txt2Give. It's all managed in our easy to use dashboard.
Nope! Txt2Give will search your organization's Fellowship One account using an intelligent matching algorithm. If the person is found it will correctly attribute the donation to that person. If no match is found, we will automatically add them.
We match based on the donor's phone number. If there is an individual in Fellowship One that has the same name and phone number, we will attribute the donation to that individual. If the number doesn't match an individual, but instead matches a househould, the donation will be attributed to the household. If no match can be found we will automatically add a new household and individual to your Fellowship One account.
Nothing! Integration with your Church Community Builder account is quick and simple, and doesn't cost a thing.
Yes, you will need to add a new API user in order for Txt2Give to interact with your CCB account. Once you create your Txt2Give account, you will receive instructions on how to set everything up.
Nope! Txt2Give will search your organization's Church Community Builder account using an intelligent matching algorithm. If the person is found it will correctly attribute the donation to that person. If no match is found, we will automatically add them.
Nothing! Integration with ACS is quick and simple, and doesn't cost a thing.
ACS doesn't provide an API for integration. This means that we can't automatically import the donations made through Txt2Give into ACS.
However, ACS provides a file import capability, and this is how you'll get the Txt2Give donations into ACS. Our file export creates a file that's ready to be imported into ACS. It's a one-click export step right in our Dashboard.