We've collected the most common questions we get from people and provided the answers below. If you have a question that isn't covered here, give us a shout.

hello@txt2give.co   (888) 604-6536

General

  • Who is Txt2Give for?

    Txt2Give is for any registered charity that is recognized by the governing agency where your organization's legal entity is registered. Please see our Terms of Service for more info.

  • How simple is your service to use?

    Extremely simple! All the donor has to do is send a text message, follow a few simple steps, and their donation is charged to their debit or credit card.

  • What are the benefits of Txt2Give?

    The main benefit of Txt2Give is convenience. Almost every one of us carries around our mobile device everywhere we go.

    At Txt2Give, we've turned the smartphone into a personal giving device! Allow donors to give from anywhere, anytime. Not just during church service or while attending a specific event.

  • Is there a contract with Txt2Give?

    Absolutely not! We don't like contracts, and aren't going to impose one on our customers. You have the freedom to give us a try and leave anytime you'd like. We know once you implement Txt2Give in your organization, and your donors see how easy it is to give, you won't want to leave.

  • How do I know if Txt2Give will work for us?

    Every organization's donors are different, but we provide some great customized Rollout Resources to make it as easy as possible to introduce text giving to your donors.

    But this is why we offer a Free Trial! We won't bill your credit card until you raise your first $250, or 30 days passes. Which ever comes first.

  • What number will my organization's donors use to text in their gifts?

    Your organization will receive a 10-digit phone number unique to your organization, and in the area code you provide when you sign up.

  • How soon will my organization receive the proceeds from donations?

    Deposit schedules depend on which gateway you're using, but most are 1 business day. If you know which gateway you'll be using, click the chat bubble at the bottom right and let us know. We can tell you when you can expect your deposits.

  • Do you offer short codes?

    Yes! If your organization is located in the United States, you will have access to a 6-digit short code if you wish to use it.

  • Are donations charged to the donor's cell phone bill?

    No. Donations are charged to the donor's credit card, which they register at the time of their first donation.

  • Why don't you charge donations to the donor's phone bill?

    There are a few reasons:

    • Mobile donations charged to the donor's phone bill are limited to $5 or $10 per donation, with a cap per month as well. We don't want to limit the donor's generosity, or the amount your organization can receive.
    • Mobile donations collected through the cell phone carriers can take anywhere from 60 to 90 days to reach your organization. That's a long time. What could you be doing with that money in the mean time? Probably a lot of good.
    • In order to allow donations to be charged to the donor's cell phone bill, your organization has to get approval from The Mobile Giving Foundation, and has to pay an initial application fee of $350. The Mobile Giving Foundation also takes 5-10% of the donation.
    • Your organization will need to collect an annual gross amount of $500,000 or greater in donations before you are allowed to collect through the donor's cell phone bill.

    After reading all of this, we're confident that you'll see that collecting donations through credit card using Txt2Give is the smarter choice.

  • How long will it take to get my account set up?

    Your account is created and activated instantaneously as soon as you sign up. You can have it completely set up in a matter of minutes and ready to accept donations, depending upon the gateway and merchant account you'll be using!

  • Can I use my organization's existing merchant account with Txt2Give?

    Most likely, the answer is yes! Our platform works with over 100 gateways. If you already have one you want to use, ask if it's compatible.

  • What information is required for donors?

    The minimum information required during the one-time donor registration step is name, email address and credit card info. You can optionally collect the donor's address.

  • How secure is your service?

    We take security very seriously at Txt2Give. Our team has many years worth of experience developing software that handles electronic payments. Bank-level encryption is used when transmitting your donor's credit card data to our secure processor, and sensitive credit card information never enters Txt2Give. It's transmitted directly from the donor's mobile device to the payment processor.

  • What countries does Txt2Give service?

    We currently service the U.S. and Canada at the moment. We are expanding to other countries soon!

  • What payment types can donors use?

    Donors can pay with credit cards, as well as debit, gift and prepaid cards that bear supported card brand logos. The set of card brands you can accept depends on where you're located:

    • U.S. businesses can accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club.
    • Canadian businesses can accept Visa, Mastercard, and American Express.

  • Can I allow donors to select a specific cause when giving?

    Absolutely! You can set up as many causes as you wish with Txt2Give. When more than one cause is configured in our system, your donors will be presented with a list of causes from which to choose. All at no additional cost.

  • Can I export all of my data, such as donors and donations?

    Of course! All data belonging to your organization can be exported from the Txt2Give Dashboard in CSV format.

  • What happens if a donor gets a new credit or debit card?

    Donors can update their card effortlessly with Txt2Give. They simply text Update card to your organization's unique ten-digit Txt2Give number, and then follow the instructions.

Pricing

Fellowship One Integration

Church Community Builder Integration

ACS Integration

  • What does it cost to integrate Txt2Give with ACS?

    Nothing! Integration with ACS is quick and simple, and doesn't cost a thing.

  • How does the integration work?

    ACS doesn't provide an API for integration. This means that we can't automatically import the donations made through Txt2Give into ACS.

    However, ACS provides a file import capability, and this is how you'll get the Txt2Give donations into ACS. Our file export creates a file that's ready to be imported into ACS. It's a one-click export step right in our Dashboard.